Replacement Policy
In order to get a defective item replaced, contact Customer Care via the Contact Us page within 24 hours from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped within 24-48 hrs Only after verifying the customer’s claim.
We accept returns and replacements only if the product received has manufacturing defects or damaged during transit. We will bear the complete cost and replace it with a new product.
Please note that we currently do not offer free shipping on international returns.
To initiate a return, you can contact us at support@vkssales.com. If your return is accepted, We will initiated a pickup from your location and ship a new product to your address which will be a replacement for your defective product.
- Our Customer Care team will respond to your request email within 24- 48 working hours. We will then arrange a reverse pick-up for the delivered product.
- Please make sure that you have packed the returned product appropriately (use Bathla’s Original packaging box, or some strong packaging box with sealed tapes) to prevent any loss or damage to the product during transit. Any product received damaged in transit will not be qualified for a refund and will be sent back to the customer at their expense.
- Once we receive the returned product(s), a quality check will be performed on the items by our team. This is subject to the return having met all the above-mentioned criteria of Return.
- If the returned product(s) meets all the criteria for return, then we will initiate your refund within 24-48 working hours.
Returns Policy
The entire process takes about 5-7 business days. Thank you for co-operation and patience.
We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, write a mail to us within 7 days from the date of delivery and we will try to resolve as follows:
- In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 7 days from the date on which these goods are delivered.
- Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
- Products damaged while being used do not qualify for a refund or replacement.
- In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
- In case a product comes with manufacturer warranty, customer should contact us and follow the return/replacement procedure as per the policy.
- In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own and we will refund the courier amount to the maximum of Rs 200 subject to submission of courier receipt via email. Ensuring that the product reaches un-damaged in our warehouse in this case is customer’s responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.
- Refund shall be initiated once the products reaches back to our warehouse and necessary checks are completed to clear the refund process.
- We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
- We hold the right to deduct shipping charges of Rs.99 for every 0.5 kg of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.
- We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
- In case of multiple products orders, return request should be placed together for all the products you want to return.
- We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy and these accounts typically return most of the items bought or choose to not accept COD shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.99 for all orders and disable cash on delivery option for accounts which have high percentage of returns.
Cancellation Policy:
We understand that there may be times when you need to cancel an order. In order to ensure a fair and efficient process for all of our customers, we have established the following cancellation policy:
- Orders may be cancelled within 24 hours of placement without any cancellation fee.
- Orders that have been shipped cannot be cancelled. In such cases, the customer will have to follow the returns and refund process as outlined in our returns & refund policy.
- Custom or made-to-order are not eligible for cancellation.
- To cancel an order, please contact our customer service team at support@vkssales.com. Please provide your order number and reason for cancellation.
- We reserve the right to cancel any order at any time for any reason. In such cases, a full refund will be provided.
- Please note that these policies are subject to change and may be updated as needed to ensure the fair treatment of all customers.